Q: My Paypal invoice is not in English, and I can’t understand what it says. How can I pay it?
Q: What sort of guarantee do you offer on your services?
A: Although we can not guarantee acceptance of your manuscript for publication, we will continue to revise it free of charge until you and the journal’s editors are satisfied with the language.
Q: I haven’t received my edits, and it is past the estimated turnaround time. When will I get them?
A: Check your spam folder—many times, our correspondence is occasionally sent there inadvertently. You are always welcome to inquire about the status of your project.
Q: Do you offer translation services?
A: Yes. As of September 2016, we are pleased to announce that we perform Spanish-to-English translations.
Q: I need to have my edits returned quickly to meet an upcoming deadline. How fast can you review my paper?
A: We offer a variety of rush services for a surcharge, from 2 business days down to 24 hours, even on weekends.
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